Terms1

Our Promise

We promise to deliver the highest quality banners, flags, and accessories with a wide array of creative options and prices to fit any budget. We also promise to do our absolute best to make sure that you are happy with your purchase. If you are not happy, please call us and give us a chance to make it right. we will not stop working to please you until we find the right product or replacement to meet your expectations.

Regarding Ordering:

All orders are confirmed upon receipt of payment. Guarantees regarding deadlines and availability are contingent upon receipt of payment.
The following credit and check cards are accepted: Visa, MasterCard, Discover and American Express. Checks are accepted. There is a $25 charge for checks returned for nonpayment.
Billing and C.O.D. are not available in any form.
Present proof of any discounts at time of order. Discounts may be applied to sale items. Only one discount may be used per order.
Prices are subject to change without notice. Every effort has been made to ensure price accuracy on this website. If there is a discrepancy between our most recent catalog and the website, we will go by the catalog price.

Regarding Returns:

We want you to be happy with your purchase. Customer Satisfaction is guaranteed by Exchange or In-Store Credit. We do not give refunds. The following conditions apply:

Product defects, damages and shortage claims must be requested or reported within 2 business days of receiving product.
Product exchanges must be requested within 10 business days of receiving product. Requests and reports made later than this are subject to approval and may not be accepted. Any exceptions to any of the above, if approved, will result in a minimum 25% re-stocking fee.
In-store credits must be used within 12 months of credit given.
Products exempt from exchange or in-store credit are custom banners and flags, custom kits, pre-made banners with color changes, pre-made banner backgrounds, custom precut letters, flags with pole hems and/or fringe, á la carte fabric and trim, and special order items not shown in this catalog.
Returned merchandise must be received at PraiseBanners® or the dealer with whom you made your purchase before exchanges, credits, or replacements will be issued unless prearranged with the customer service department.
All returns must be prearranged with PraiseBanners® via telephone and will be given a Returned Goods Authorization number. Items returned without this number may not be accepted. After pre-arranging returns, send to: PraiseBanners®, 2810 Azalea Place, Nashville, TN 37204.
Freight charges will not be the responsibility of PraiseBanners® unless the return is due to our error. All returns sent C.O.D. will be refused. There will be a 25% restocking fee on returns unless the return is due to a product or manufacturing defect.
Merchandise that has been altered, soiled, packaged poorly, damaged in shipment back to us, or which is incomplete will be subject to additional fees, and/or may not be accepted. Insuring return shipments is recommended, as customers are responsible for their safe return.

Regarding Shipping:

Orders are normally shipped within 3 business days of receiving payment, unless otherwise stated in product information (i.e. custom banners, etc.). Please inquire about delays when ordering, since ship times can take longer during peak seasons.
Time estimates given for Ground shipping are not guaranteed; they are simply estimates. If you would like a guaranteed delivery date, please order Express delivery.

Regarding Products:

Fabric and trim are sold in increments of 1/3, 1/2, 2/3, 3/4, and full yards.
Premade banner sizes may vary by as much as 7%.
Fabric shades may vary slightly, depending on dye lot.
Products are sold on a "first come, first served" basis and therefore all orders are subject to product availability. If you are working with a deadline in mind, please call first to confirm product availability.

Note About Our Shipping Charges

Each PraiseBanners® product comes in a special, reinforced custom-designed box for your order, strong enough for storage and re-use, and packed carefully by our shipping experts. We insure each package because of its high value and prepare it in such a way that when you receive your PraiseBanners® product, it is in the best condition possible. We ALWAYS roll our fabric and banners, and therefore our boxes are longer and larger than standard shipping rates allow. From banners to fabric, to T-poles and flagpoles, the length and girth of our boxes as well as our own shipping standards require our freight carriers to handle your package manually instead of on an automated belt where it can be destroyed. Therefore, our shipping costs are higher than standard packages. Please understand that the extra amount you pay for shipping insures that you receive your product in the best condition possible, looking as beautiful when you open it as when we finished making it.