ONE banner and ONE set of poles was too much for this bag! Using the shoulder strap to carry the bag to the car and the connection for the shoulder strap completely tore off leaving a large tear in the bag and the strap hanging uselessly. Could not believe this would be the quality for a one hundred dollar bag!



Hello,

We are very sorry to hear of the problem with the product. Please call us immediately so we can replace the bag for you. These bags are extremely sturdy and should not have broken like that. It may have been a factory defect. We want you to be happy with your purchase and stand behind our products.

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