PraiseBanners® Frequently Asked Questions
Here are some answers to questions you may have about buying banners. If you still need help we are only a phone call away at 1-800-BANNERS (1-800-226-6377) or 615-298-3152. You can also check out our Church Banner Buying guide for more information.
Q: I would like to know more about your Reward Points Program
A: Our rewards program is an online-only loyalty program. You earn points for buying online merchandise. Learn more here:
PraiseBanners Loyalty Rewards Program
Q: I have question about your terms and policies.
A: Our terms and polices can be found on this page:
PraiseBanners Terms and Conditions
Q: How can I use a discount code on your website?
A: Just use the discount code box on the checkout page. For more instructions Click Here.
Q: Why should I create an account on the PraiseBanners.com site when I check out?
Having an account on our website has many advantages.
- Keep track of past orders
- Accumulate rewards points for each purchase
- Save Wish Lists and share them with a group
Q: How can I receive your seasonal catalog?
A: There is a link on our home page that will take you to a place to request a catalog. You can also view our catalog online. or you can click here.
Go to Catalog Request Form.
Q: How do I get off your catalog mailing list? (note, it may take three to four months for all mailing cycles to complete so you may receive one or two more catalogs.)
Just go to this page:
Q: What are your banners made of?
A: Our banners are made of the highest quality fabrics. Most of our banners are made of either elegant Satin fabric or Matte-finish Poplin fabric. A limited number of products and designs are available on peel and stick fabric, paper and vinyl. Each banner design has the fabric used listed in the product description. If you have a specific fabric request, please ask your sales associate.
Q: How do I care for Satin or Poplin Banners?
A: View our
Banner Care and Storage Instructions HERE.
Q: Are your banners flame retardant?
A. Yes, our banners have been tested and certified to be Flame Resistant by Diversified Testing Laboratories, Inc.
Click here to view our Certificate for Flame Resistance.
Q: When will I receive my order?
- Check Product Description for Availability.
- Stock Banners will be Shipped within 5-9 Business Days.
- Custom Banners Require Production Time of 5 to 9 Business Days.
- Production Time Does not Include Shipping Time.
- Holidays can affect delivery so be sure to order early for Easter and Christmas.
Shipping times may be affected by volume and can take longer during peak seasons (Christmas, Easter, Thanksgiving). It is always best to place your order early. *Time estimates for Ground shipping are not guaranteed; they are simply estimates. If you would like a guaranteed delivery date, please upgrade your shipping method. Upgraded orders are shipped within 2 business days and exclude customized and special order products, hand-made embellished hybrid banners, paraments and vestments.
Q: Is there any way we can get our banners quicker?
A: Yes, you can upgrade your shipping method for an additional charge. Upgraded orders are shipped within 2 business days and exclude customized and special order products, hand-made embellished hybrid banners, paraments i.e. altar cloths and vestments i.e. stoles. Please determine appropriate shipping method based on our ship date of 2 business days and your deadline.
Q: Do you ever have sales?
A: Yes. We do run specials on a regular basis. We notify customers via e-mail. If you would like to be notified of our sales, you may sign up to receive them. Just click here to sign up.
Q: Do the stands come with the banners?
A: Banner Stands and other hanging accessories are all sold separately. View our entire of
Banners Stands and Storage Systems HERE.
Q: How do I display the banners?
A: Banners can be displayed in a variety of ways. You can specify your choice when ordering. You can find out more about our
hanging options here.
Q: I would like to have one of your banners, but I would like to use another language, verse or phrase.
A: We are always happy to do custom banners. We have an entire section dedicated to custom banner design on our website.
Go to Custom Section.
Q: What measurement method is used to denote product sizes?
A: Products are measured in standard English feet followed by inches. You can use our handy size comparison chart to see exactly what size banner best fits your needs.
Go to Size Chart.
Q: May I come visit your Headquarters at PraiseBanners®?
A: We are located on 701 Murfreesboro Road, Nashville, TN. You are welcome to pay us a visit but selection there is limited and most products are not available for viewing
Q: How do I get my name removed from your catalog mailing list?
A: E-mail us at firstname.lastname@example.org Please include your name, organization name, full address including street, city, state, zip code and Source Code from your mailing label or go to remove name from catalog form.
Q: How much is shipping?
A: Shipping costs vary based on weight and size of the product and final destination. Plan on between 5%-7% as a general rule. You can see our
Shipping Cost Chart our website Shipping Chart Here.
Upgraded shipping service charges are added to Ground Shipping Prices.
Upgrade Level 3: Additional $25.00. Your order will arrive within 3 business days after we ship.
Upgrade Level 2: Additional $30.00. Your order will arrive within 2 business days after we ship.
Upgrade Level 1: Additional $55.00. Your order will arrive the next business day after we ship.
Upgrade Level 1+: Additional $65.00. Your order will arrive the morning of the next business day after we ship.
Q: What forms of payment may I use?
A: We accept most major credit cards (a list is on our home page). We also accept checks. Please send check payment, along with your order number to J. Nissi Corporation, 701 Murfreesboro Pike, Nashville TN 37210. Please note that products will not be shipped until checks have arrived and cleared our bank.
Q: Am I charged Sales Tax?
A: Tax is only calculated for Tennessee residents. Tennessee churches are tax exempt but must provide their tax id number when making a purchase. No tax is charged to out of state customers at this time.
Q: Do you rent banners?
Q: What is a source code and why do you ask for it?
A: A source code, promo code or discount code is a special number that allows us to measure effectiveness of our marketing efforts, which allows us to focus our resources more efficiently saving us money and passing those savings on to our customer. On our catalog, you can find your source code on the back cover in the yellow strip in the address section. Sometimes, additional discount or promo codes can be found on the back cover of our catalog. Discount or promo codes may also appear in e-mails and on our website. Use these codes to get the best possible prices on your purchases.
Q. Why can’t our Church (or organization) set up an account so that we may charge our purchases?
A. We strive to keep our costs down so that we can keep our product as affordable as possible. Setting up an in-house collection department would greatly increase the amount we would have to charge our customers. We only offer terms to government organizations. Please call for details.
Q. I am having trouble with the shopping cart, it won’t let me buy anything.